Sales and Support Conditions
30-Days Free Support when
purchasing MediSoft Advanced Patient Accounting:
The 30-days Free Support
for MediSoft, answers questions and provides assistance related to the
operation of MediSoft software in a physician's office or a billing service.
Assistance provided is limited
to troubleshooting an issue and providing a resolution when available.
This term does not include assistance with network
configuration, computer hardware problems, or training on software. We may
recommend that you contact a specialist in computers and networking, if the
issue warrants the need. Under different provisions, we will provide
software assistance to any customer regardless of where the program was
purchased.
Note on MediClaim of
Florida’s MediSoft Phone Tech Support:
Phone Technical Support is
available Monday through Friday 9:00 AM to 4:00 PM.
Exceptions to this availability will be
holidays, natural disasters, an
occasional training for all MediSoft VAR's. Phone Tech Support
is intended for calls regarding system issues such as:
· Windows pop-up
errors Some situations may require us to return your call
while we access a knowledge database available to MediSoft dealers and find
the solution for your system error. If your system is responding to an
erratically computer behavior, a technician maybe required at a base rate
setup by the technician. EMERGENCY SERVICE is defined as an urgent software
or system assessment, which could be attended depending on our availability
and access to your system. Additional rate may apply. This service rate is
intended to our support clients only.
· Non responsive
data entry At times your system may freeze; for example, no
response from an operation. Staff usually tries the ALT-CTRL-DEL sequence
without consulting. This may be devastating to the system and could further
create program issues in the future. Although it may inevitable to perform
this operation, if the system is interrupted from the continuous data entry
process [calculation of data after the Enter key is pressed], MediSoft’s
Advantage Database Engine may not immediately reflect an
error, but the next time that particular record is accessed. Call
support.
· Our
Phone Tech Support covers software supplied or made available by MediSoft and is intended
to be used exclusively with MediSoft products. When possible, we will assist
with other applications that integrate with MediSoft. However, the maker of
that particular application is responsible for its proper operation within
MediSoft, for which it
may be necessary to
purchase additional support from the manufacturer at an additional fee to
the end user.
· Phone Tech Support is valid for the time been billed in
this invoice. Non-payment constitutes cancellation of this service. We may
cancel this service at any time.
· Customization of your MediSoft software
is optional. Installation of any product does not include customization or alignment
of previous custom forms.
MediSoft Clinical EHR:
· MediSoft Clinical requires yearly maintenance at the
estimated rate. Installation [Implementation Service] is done by McKesson
Corporation at the estimate rate.
· Support for MediSoft Clinical is provided directly by
McKesson Corporation. All system questions and support should be directed to
them.
Suggestions:
· EXTREMELY
IMPORTANT! Battery Back Systems, also known as
UPS, are essential to a business computer. If you have a
network, an UPS battery backup unit is highly recommended for the server,
every computer [workstation], and for the network components such as
routers, switches, modems, external peripherals [printers], etc. Not having
a UPS system in place may corrupt data in a power failure. Repair of this
data is expensive
and is not included in your monthly support.
· Latest versions of MediSoft allows the use of the
Backup Scheduler. A backup file should be saved into an external
peripheral, or diskette, and perform on a daily basis. If you have a backup
utility, verify that this service collects the backup file and not the
MediData folder. For details, please contact MediClaim of Florida, Inc.
Disclaimer of Warranty:
· Although we have some suggestions to assist in the
smooth operation of your software and/or its use, we are not responsible for
system malfunctions, loss of data, loss of revenue, and time consuming
operations.
· Service under Monthly Lease Agreement, depends the
Internet Service Provider, acts of nature, and weather conditions. System is
available 24/7 through VPN & Remote Desktop Access. Lease is for use of
system only.
· Software Sale is provided “as is” by the manufacturer and without warranties, except
that at the time of delivery, the Products will perform substantially as
described in the Documentation. Your Product does not warrant that the
functions contained in the Product and the applications thereof will meet
your requirements or that the Products will operate without interruption or
be error free. Our sole liability as a Reseller, with respect to any product
or service, is to make available possible corrections to errors in the
computer programs for these Products and all published modifications and
updates made by the manufacturer to the Products during the term of this
Agreement. Notice that upgrades are rated at the regular price. MediClaim of
Florida , Inc. will not be responsible in any manner for errors or failures
of proprietary systems or other programs. A technician maybe available for
technical issues under separate service agreement.
· MediSoft requires that resellers offer 30-days support
for system related issues to include compatibility matters and trouble
shooting. This coverage does not include support for customization of any
type within MediSoft. After the first 30-days support is available from
MediClaim of Florida, or directly from MediSoft. Notice that upgrading from
more than one version old, may bring necessary adjustments to match your
previous version. Your 30-days support includes trouble shooting these
matters. Labor is not included.
As MediClaim of Florida,
Inc. tries to address all issues, this may not be feasible. However, we are
available to assist your business running seamlessly as possible. Should you
have any questions regarding our Support coverage, please contact us before
committing.
MediClaim of Florida,
Inc., sincerely hopes to bring your practice with the best solution possible
in Practice Management. We welcome any comments, or suggestions to our
service.
Last Edited 08/01/2009
